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Account and billing
Payment methods, plan changes, cancellations, and the email everything gets sent to.
Update your payment methodYou can update your card directly in the platform.Change or upgrade your planUpgrades aren’t self-serve. Open a ticket in #request-help or email [email protected] and we’ll take care of it.Cancel your membershipCancellation is handled in the platform.My payment failedIf a payment doesn’t go through, we’ll retry it a handful of times before the membership cancels. You’ll get an email when it fails.Refund policyOur refund policy is in our terms of service — memberships are generally non-refundable, but we review requests individually.Change the email on my accountYou can update your email in the platform.