My payment failed
If a payment doesn’t go through, we’ll retry it a handful of times before the membership cancels. You’ll get an email when it fails.
To fix it, pick whichever is easiest
- Update your card in the platform under account settings
- Use the link in the payment failure email
- Open a ticket in #request-help or email [email protected]
Once the payment goes through, you’re good — no need to do anything else.